BOOKING AND CANCELLATION POLICY FOR SINGLE DAY ACTIVITIES
Bank transfer, international money transfer and Pay Pal payments are accepted. Payments must cover the full cost of the reservation after bank fees for which we are not responsible. Paypal payments are subjected to a 5 % administration fee.
A non-refundable booking deposit of 1/3 of the total or a flat fee of €300 (whichever is greater) must be made to secure reservation and confirming pricing. For reservations taking place later than 30 days from arrival, we require a 50% non-refundable deposit.
A second deposit of 1/3 of the total must be paid 60 days prior to the date of your visit.
Balance must be paid in cash on the day of the event.
CANCELLATIONS AND REFUNDS:
Please note that you are dealing with a small business. Cancellations are a serious difficulty particularly if occurring near the dates of the tour, we thank you for your understanding.
We strive to offer the best of Italian hospitality. However, should you have any issues at arrival or anytime during your stay, we need to be notified immediately. We can assist you and help to resolve problems that are addressed during the tour. By notifying us during the tour you will allow us to promptly address or remedy any items that you feel need attention.
The tour program might be changed and the order of activities altered due to weather or other unforeseeable circumstances. We highly advice you to purchase travel insurance in the event of emergency, illness of yourself or your family, change in your itinerary, accident or act of God, which we are not responsible for covering. No refunds will be provided for any non-refundable amounts paid unless the tour is canceled by us due to unforeseeable reasons.
HEALTH AND DIETARY REQUIREMENTS:
By booking the tour, the traveler certifies that he or she does not have any condition or disability that would impede the operation of the program or the welfare or enjoyment of fellow travelers.
Meals included in the program are based on a fixed menu reflecting the food of the region. If you have a specific dietary needs or allergies, please advise. We cannot however make guarantees for changes or modifications to all meals to accommodate special food needs. As food is abundant and varied it is generally not a problem to avoid allergy-inducing foods or those you do not like. However, it is essential to let us know about specific needs at the time of booking.
Upon reservation please fill in the questionnaire, thank you!